You can keep the items free of charge for upto 29 days and thereafter US $1/day for the next 30 days. All items after 60 days will be discarded at our discretion from warehouse as unclaimed and the account holder will still be charged the fee. For items to be stored beyond this, please do liaise with us.
We follow the international standard to determine the billable weight of a shipment. Actual billable weight may be occasionally greater of actual weight and volumetric weight. Actual weight is the weight of the package when put on a scale and volumetric weight is based on the actual height, length and width of the package. This usually happens when your package is out of normal size.
As of now, you can’t change your shipment mode after making payment. If you would like to still modify, please quickly email to us. We will try our best to modify. But we do not guarantee this. Nevertheless, we will give you contact details of shipping service provider for you to liaise directly.
Our Assisted Purchase service is free for now and we currently charge you our normal service fee of US $2.5, same as our parcel forwarding service. You may have to pay the delivery cost and other charges charged by the seller depending on the item and e-Commerce website used.
Safety of your item is our first priority. We provide shipping via well-renowned trusted shipping carriers (e.g. DHL, FedEX, TNT, UPS, Aramex, SingPost). You can choose your preferred carrier while making payment. We provide detailed tracking of your item.