1. Agreement - Terms

All access of any area of www.forwardbuy.com (“The Website”) is governed by the terms and conditions below (“Terms”). If you do not accept any of these Terms, exit immediately. Continue only if you accept these Terms. In these Terms, the words “we”, “our” and “us” refers to ForwardBuy.com LLP [ Singapore Registration No. T18LL0744B] while the words “you”, “your”, “buyer”, “account holder” refers to the user of our Website and Website services. In the event of any breach by yourself (the account holder) on any of the Terms & Conditions contain herein, we may terminate this Agreement and also your account with us forthwith without prior notice or refund or explanation whatsoever.

2. Access To The Website & Our Services

Website Access:

The accessibility and operation of The Website relies on technologies (including hosting and payment gateway integration) which may be outside our control on several occasions. We do not guarantee continuous accessibility or uninterrupted operation of The Website and shall not be liable for third party failures (e.g. payment gateway) including transaction failures and disclosure of personal data. Also, in the event of any breach by the account holder or by any users on any of the Terms & Conditions contain herein, we may suspend or terminate your account and this agreement without prior notice or explanation whatsoever.


Apart from The Website itself, we are a parcel collection and forwarding agent based in Singapore who will act on behalf of you for consolidating items/goods and also for re-shipping these on behalf of you to an address location as requested during order and upon successful payment of relevant fees.

If in case there are additional charges including but not limited to handling, customs, tax , duties etc. , this will charged to you.

Inflow of Goods:

Content of parcel shipped to our designated address must not be anything suspicious or prohibited or unlawful items at Singapore or any jurisdiction where the parcel will be shipped to from Singapore. We have full rights for opening, re-packing the parcels , checking the items and decide what need to be done (including discarding) with the parcels and items received on behalf of you.

Any unlawful activity or request for usage of our services including but not limited to purchasing, storing, forwarding or purchasing noticed by us will be reported to relevant legal authority at Singapore and/or such authority in country where such buyer or his order originated or transits through or shipped.  This referral is not limited to Singapore Police Force, Singapore Customs, or Central Narcotics Bureau, but can be any relevant governmental or government related authority/ agency in any country.

We may also withhold or handover such items to the authority and share buyer’s full personal information and profile to the authority when necessary and we are not liable for any such occurrences and there will be no refund or compensations even if payment has been successful.

For comprehensive list of exporting and importing of controlled and prohibited goods at Singapore, please refer to below website link to which we will comply always with.



We shall not be liable for any loss, damage, destruction of such prohibited product.


Outflow of Goods:

Content of parcel shipped out from our designated address must not be any prohibited or unlawful items at Singapore or any jurisdiction where the parcel will be shipped to.

Apart from above, following are the types of products are prohibited in our website:

  • Any product related to illegal activities or which is prohibited by law in the place of origin, the destination, or any sites through which such product travel.
  • Any product requiring specific licenses to store or distribute. Examples of products with distribution and licensing requirements may include, but are not limited to:
    • Live plants and animals;
    • Alcoholic beverages;
    • Ammunition & firearms;
    • Tobacco;
    • Firearms and any kind of weapon;
    • Prescription pharmaceuticals or other dangerous drugs;
    • Explosive or hazardous products;
    • Unique or one-of-a-kind materials; and
    • Precious metals in the forms of bullion or reserves.

We shall not be liable for any loss, damage, destruction of such prohibited product.

If in case there are additional charges liable including but not limited to handling, customs, tax , duties etc for the items , this will required to be paid by buyer. We may pre-collect or post-collect this amount from the buyer and buyer is required to settle such charges and fees without any argument or negotiations.

Physical collection of items in Singapore on abnormal scenarios may be arranged at our own discretion/will and the location and timing of such collection will be at our suitable venue and timing. Additional fees and charges may be enforced on such circumstances.

3. Relying On Information

The information on The Website is provided on an “as is” and “as available” basis without representations and warranties of any kind, and may not be available at all times or complete, error-free, accurate or updated in relation to any particular issue. The use of The Website and the information on The Website is therefore at your own risk and discretion. You should do your own checks or obtain professional advice relevant to your particular circumstances. We reserve the right to vary or modify the information on The Website at any time and without any prior notice

4. User Account

You may need your own ForwardBuy.com account to use certain services from us, and you may be required to be logged in to the account and have a valid payment method associated with the account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. The Website does sell or ship products for children, but it does them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use our services only with involvement of a parent or guardian. ForwardBuy.com reserves the right to refuse service, terminate accounts, terminate your rights to use ForwardBuy.com services, remove or edit content, or cancel orders in its sole discretion.

Providing incorrect information such as name, address, contact number or falsifying such information, misusing information or identity of other natural or legal person is strictly prohibited. On any suspicion of suspected misleading information or transactions, We may cancel or suspend your account without any notice and may also report to necessary legal authority or seller. On such cases, We reserves the rights to refund any payments that is made. ForwardBuy.Com at any point have rights to reject any incoming package and will not be liable for any charges incurred by seller of the product nor buyer. Full liability for purchase is with actual buyer.

5. General Disclaimer, Warranty And Limitation Of Liability

We will not be liable for any consequences, including but not limited to all losses, damages, costs, expenses and any other claims for compensation, arising directly or indirectly from

  • your using, visiting or relying on any statements, opinion, representation or information on The Website; and/or
  • any delay in operation or transmission, communications failure, internet access difficulties or malfunctions in equipment or software. We will also not be liable for any consequences arising directly or indirectly from the conduct or the views of any person who accesses or uses The Website.

The company shall also not be liable for any loss or damage arising out of circumstances beyond our control. These include, but are not limited to deliveries to our warehouse by 3rd party sellers and/or shipment companies; an Act of God e.g. earthquake, flood, storm ; force majeure, for example war, plane crash or embargo; ant defect or characteristic related to the nature of the shipment, riot, civil commotion or industrial action; damage to, or loss of, electronic or photographic images, data or recordings due to electrical or magnetic interference.

The Company will not be responsible for any loss or damage to the product in transit from the online merchant/supplier of the product to ForwardBuy’s warehouse.

For every shipment that is shipped by us to customer address, it is shipped on a limited liability basis, relating to direct loss limited to shipment fee and/or per shipment of $50SGD (for Singapore Purchases) only if the mistake is on our side. You may purchase an insurance coverage for your Shipments through us when you schedule a Shipment with us. Such insurance provides you a refund in event the Shipment, after being shipped, becomes lost or damaged. We reserve the right to cancel and disable insurance coverage option anytime as the cover is bound by the rules of insurance service provider.

In the event that our warehouse office relocates or ceases operations in its present premise as referenced in the mailing address, the Customer will be required to use the new mailing address as provided.  Customer will NOT be entitled to receive any compensation or reimbursement for any inconvenience, or cost in respect to the relocation. Alternatively, Customer may terminate this Agreement with a written notice.

Shipment from warehouse will be done within 5 working-days from the date you have paid the shipment fee and requested for ship-out.  For shipping status and transportation liability, please refer to shipping option chosen and their liability.

Uncollected Items :

For items not requested for additional storage days at our end, or customer not reachable beyond agreed timeline, or items without communication as deemed by ForwardBuy.com and not requested for ship-out from our warehouse, we may decide to inform relevant authority and/or may also decide to discard the items without further communication to the buyer.

Storage timeline :

ForwardBuy.com provides 30 days (“from the date of first parcel received”) of free storage for the items and charges $1 per day for next 30 days. Beyond this, storage is at discretion of ForwardBuy.com.

6. Data Privacy, Inspection of Items & Security

Where appropriate, we use available technology to protect the security of communications made through The Website. However, we do not accept liability for the security, authenticity, integrity or confidentiality of any transactions and other communications made through The Website.

Internet communications may be susceptible to interference or interception by third parties. Despite our best efforts, we make no warranties that The Website is free of infection by computer viruses or other unauthorised software.

You should take appropriate steps to keep your information, software and equipment secure.

This includes clearing your Internet browser cookies and cache before and after using any services on The Website.

You should also keep your passwords confidential. Please note that we will never ask you for your password.

In the course of our business, we need to disclose some of your personal data (including but not limited to your address, phone and name) to third party so as to facilitate your order’s handling and the transportation of your items.  This may include our warehouse partners, shipment partners/companies as deemed necessary by  ForwardBuy.com.

We may have to disclose your personal data to the court or government agency, or as and when required by law.

Shipment companies, ForwardBuy.com or any company acting on their behalf has the right to open and inspect any shipment, or part thereof, for security purposes, without prior notice to the member.

7. Hyperlinks

We are not responsible or liable for the availability or content of any other Internet site (not provided by us) linked to or from The Website. Access to any other Internet site is at your own risk. The Website is IPv6-ready. If you encounter broken or incorrect or in-appropriate web links to third-party websites, please check directly with the respective website administrator.

8. Intellectual Property

Materials, including source code, pages, documents and online graphics, audio and video in The Website are protected by law. The intellectual property rights in the materials is owned by or licensed to us. For third party images, logos, etc., the license belong to respective owner and they are governed by their own law.

8. Applicable Laws

Use of The Website and these Terms are governed by the laws of Singapore. Any claim relating to use of The Website shall be heard by Singapore Courts.

9. Variation

We may revise these Terms at any time by updating this page. You should visit this page from time to time and review the then current Terms because they are binding on you. We may modify or discontinue any information or features that form part of The Website at any time, with or without notice to you, and without liability.

10. Fees

Warehouse usage for handling, storage, consolidation of items for shipment, other value-added services is governed by Fees as mentioned in The Website.  We may also enforce additional handling charge for parcels beyond specific size and weight.

We reserve the right to introduce new fees or revise existing fees from time to time. We are not responsible for any fees charged by any other Internet site (not provided by us).

Any charges generated from purchases, such as shipping fees, country’s shipping fees, service fees, tax, forwarding fees, holding fees and any miscellaneous government fees presently in effect or established in the future, will be the responsibility of the buyer.

Non-payment of fee beyond 29 days of receiving the parcel will result in closure of buyer’s account and/or discarding the items.